BUSINESS CENTER
Frequently Asked Questions
Choose a subject from the list below to view the most frequently asked questions. If your question is not covered or you need more help, please contact us.
Website & Online Booking
Registration & My Europcar
Learn more about Europcar ID members registration and the "My Europcar" section
Online Booking Service
Find answers to common questions about using europcar.com to make reservation for a rental car
Insurance & Optional Protections
Everything you need to know about mandatory and optional insurance cover
Vehicles Information
Learn more about selecting your rental car and our vehicle choice around the world
Privacy & Security
Your privacy and security on europcar.com is very important to us
Greenway Car Rental Life Cycle Management System
Greenway's reservation technology allows for the fastest and most effective inter-connected reservation network for your car rentals around the world.
Rental Process Information
Collecting the vehicle
Learn more about the process at pick-up time
During the rental
Get useful information for your rental
Returning the vehicle
Learn more about the process at return time
After Rental
We care about your rental experience
Travel Agents and Tour Operators
Travel Agents
Read more about the Travel Agent section of this website
Tour Operator
Read more about the Tour Operator section of this website
Loyalty Programmes & Services
Europcar Loyalty Cards & Services
Learn more about our loyalty cards and services
Frequent Flyers Programmes
Get useful information about our miles accrual / miles redemption policies with our Frequent Travelers Partners.