Frequently Asked Questions

Europcar Loyalty Cards and Services

Read answers to common questions about Europcar Loyalty cards and services. If your subject is not covered online or you require additional assistance please contact us.



What is the Privilege Loyalty program?

The Europcar Privilege loyalty program  is a free of charge program designed to enable enrolled customers to receive rewards for their repeat business with Europcar when they rent in any of the participating locations.

The Privilege Program offers the Members three (3) status levels based on the number of rentals or rental days with Europcar over a twelve (12) months period. Program status levels are Privilege Club, Privilege Executive, and Privilege Elite.
The Member’s status changes when he or she satisfies the conditions for obtaining another level, as described below. The new status is valid for a period of 12 months (365 days). The Member’s current status is renewed if, at the end of this 12 month period, the Member still satisfies the conditions for said status. If the Member no longer satisfies the conditions for the current status level over the following 12 month period, then he or she receives the status level that corresponds to his or her activity at the end of the said period. The Member’s new Card is sent immediately, free of charge, corresponding to the new status level.

Europcar ID sign-on or quote at time of booking is mandatory to benefit from the Privilege Program advantages and tier level system.

To obtain a Privilege Card, the Customer must:

-  Update or create his/her Europcar ID online via the “My Europcar” section and Submit or Confirm his/her enrolment,                                    
- Own a major credit card accepted by Europcar and enter the details of such credit card details in the My Europcar section OR be granted a Company charge option, both as described in the section 2 of our General Rental Terms
- Provide an individual and valid e-mail address at time of sign up 

On receipt of the subscription confirmation, Europcar will send a confirmation email to the email address entered by the customer in the “My Europcar” form which in turn implies the final acceptance of the offer by the Customer.

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What is the purpose of the Europcar PRIVILEGE Loyalty Program?

The purpose of the Europcar PRIVILEGE loyalty program offered by Europcar, is to enable members who have enrolled to the Program to be rewarded for their vehicle rentals via PRIVILEGE Credits with associated advantages.

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What are the benefits offered to PRIVILEGE members?

Each level rewards its Members with specific advantages and benefits.

 

For PRIVILEGE CLUB Members:
After the first rental, the enrolled customer becomes a Privilege Club Member and starts earning credits towards Privilege Executive.

Privilege Club benefits:
- Privilege express service: No queue, no paperwork, show your driving licence and go,
- Benefit from a dedicated line at the counter
- Get a 10% discount on Europcar International leisure rates (Super Drive),
- Your reservation is guaranteed: the Europcar pick up station is required to provide the requested vehicle category until the station closure or up to 12:00 (noon) the day following the due pick up time for 24/7 stations.
- Access your PRIVILEGE profile information 24/7 on My Europcar section online.
- Benefit from special rates at Accor hotels and access to Accor’s A|Club Silver card
- Earn miles/points from your preferred Frequent Traveller Program,

 

For PRIVILEGE EXECUTIVE Members:
Members qualify for this level after 10 rentals or 40 rental days during the previous 12 months period.

Privilege Executive benefits:

  1. Privilege express service: No queue, no paperwork, show your driving licence and go,
  2. Benefit from a dedicated line at the counter
  3. 20% discount on all leisure rates (Super Drive)
  4. guaranteed car availability
  5. special rates at Accor hotels and access to A|Club Gold card
  6. dedicated, express counter service
  7. one free car category upgrade up to category SDMR subject to availability at pick-up time

 

For PRIVILEGE ELITE Members:
Members qualify for this level after 25 rentals or 85 rental days during the previous 12 months period.

Privilege Elite benefits:

    • Privilege express service: No queue, no paperwork, show your driving licence and go,
    • Benefit from a dedicated line at the counter
    • 30% discount on all leisure rates (Super Drive)
    • guaranteed car availability
    • special rates at Accor hotels and access to A|Club Gold card with free breakfast and 200 bonus points on first stay
    • dedicated, express counter service
    • one free car category upgrade up to category FDMR subject to availability at pick-up time
    • additional driver option for free
    • one free 3 day-week-end rental over each 12 months period.

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How can I enroll in the Europcar Privilege Program?

Customers can join the PRIVILEGE Program by enrolling online, thereby updating/completing the application form in the My Europcar section of http://www.europcar.com/ or of any of the following Europcar websites:


http://www.europcar.com/
http://www.europcar.com.au/
http://www.europcar.co.nz/
http://www.europcar.co.uk/ 
http://www.europcar.de/
http://www.europcar.es/
http://www.europcar.fr/
http://www.europcar.it/
http://www.europcar.pt/
http://www.europcar.ch/
http://www.europcar.at/

After submitting the form, the Member will receive an application confirmation e-mail, sent to the email address indicated on the form, indicating the Europcar Driver ID. This Europcar ID (or Member number) entitles the Member to benefit from all Program services immediately and must be used to login for each online reservation or quoted when booking on the phone to benefit from the Program advantages.

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I have an old Europcar card which is still displayed on My Europcar account but would like to enroll in the new Privilege program, how should I proceed?

Your old card needs to be cancelled by one of our data centres as this process cannot be done online: please contact us using the Europcar Loyalty Programs subject with this text or equivalent in the Message section: "Request to enroll in new Privilege: please cancel old Europcar card" in the message.

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Is the Europcar PRIVILEGE Program free of charge?

Yes, Europcar shall not charge any enrollment fee.

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How do I get the Privilege advantages?

You must indicate the Europcar ID, when making a reservation, and then present the Card at pick-up time at the relevant participating Europcar' location.

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What are the different status levels?

The PRIVILEGE Program offers Members three (3) status levels based upon the number of Vehicle rentals with, or the number of days Member rents a Vehicle from, a Europcar participating stations over a twelve (12) month period.

Program status levels are:

    • PRIVILEGE Club (entry level);
    • PRIVILEGE Executive (frequent renter level);
    • PRIVILEGE Elite (top frequent renter level). 

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What is Privilege Club?

This is the name for the first or base level in the Program. Every customer willing to enroll to PRIVILEGE will automatically be enrolled within the base level, thus Club after first rental. A PRIVILEGE Member qualifies to the Club level if he/she rents less than ten (10) times or less than thirty nine (39) rented days.

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What is Privilege Executive?

This is the name of the second level in the Program. A Member qualifies for this level is entitled to the services and benefits attached to this level if he has earned enough credits during one calendar year.  A PRIVILEGE Executive member qualifies to the Executive level if he/she rents from ten (10) to twenty four (24) times or from forty (40) to eighty four (84) rented days.

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What is Privilege Elite?

This is the name of the top level in the Program. A Member qualifies for this level and is entitled to the services and benefits attached to this level if he has earned enough credits during one calendar year. A PRIVILEGE Member qualifies to the Elite level when he/she makes more than twenty five (25) eligible rentals or more than eight five (85) rented days.

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How are the different Privilege status levels reached?

A Member switches from one level to another in function of his/her Vehicle rental services consumption (number of rentals or number of rented days).

At enrolment time, the Member is automatically enrolled into the PRIVILEGE Club level which becomes active after first rental.

The Member's status changes automatically when he or she satisfies the conditions for reaching another level.

Any new status reached is valid for a period of twelve (12) months (three hundred and sixty five (365) days) during a calendar year: January 1 - December 31

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How will I get upgraded / downgraded from a level to another?

Level Downgrades
On 31 December of each year, the level in the Program to which a Member is to be entitled the next year will be determined by the number of PRIVILEGE Credits accumulated from 1 January until 31 December of that same year:

  • If a Member has earned no PRIVILEGE Credits during the relevant year, the Member will be downgraded to one level lower;
  • If a Member has earned PRIVILEGE Credits during the year, but not enough to maintain his current membership level as per the rules defined in Chapter -1 hereby, the Member will be downgraded to one level lower. As an example, a PRIVILEGE Elite member will be downgraded to a PRIVILEGE Executive level, and a PRIVILEGE Executive member will be downgraded to a PRIVILEGE Club level.

Level Upgrades
As soon as a Member earns enough PRIVILEGE Credit to be upgraded, the upgrade will be implemented with immediate effect. This means that a new Card reflecting the new status of the said Member will be automatically sent to the Member. As an example, a PRIVILEGE Club member will be upgraded to a PRIVILEGE Executive level, and a PRIVILEGE Executive member will be upgraded to a PRIVILEGE Elite level.

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How do I get my Privilege card?

The PRIVILEGE Card is sent by post to the Member following his or her first rental made at a participating Europcar location.

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What if my Privilege Card is lost, damaged or stolen?

If the Card is lost, damaged or stolen, you should contact the Data Administrator of your country of residence by phone or email: contact information available online in the About us section and in the Loyalty Information section of My Europcar once logged-in.
Upon receipt of the Member’s notification of a lost, stolen or damaged Card, the Card will be replaced.

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Which Europcar locations propose the Program?

All Europcar stations worldwide propose and deliver the PRIVILEGE benefits & advantages.

Exception:
In the USA and Canada, Europcar Privilege credits & benefits will be granted after a first rental in one of our partner National Car rental locations, namely on second rental in a USA/Canada location.

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Which rentals are eligible Privilege rentals?

Eligible rentals are rentals based on eligible rates including all public, corporate and promotional rates with the exception of some specific rates such as car replacement rates, airline fly and rive rates, Tour operator rates and miles/points redemption rentals. Exact list is available in the terms and conditions.

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What is the Privilege Master Rental agreement service?

The Master Rental Agreement service is the Privilege express service to bypass the lines a the counter and obtain the vehicle keys without signing the pre-printed rental agreement. The Customer will collect the keys from a Europcar agent on presentation of a valid driving license.

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What are Privilege credits?

Privilege credits are defined as the unit value, counted in credits, generated by the number of rentals or rental days credited to a Members.

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How do I earn PRIVILEGE Credits?

You can earn PRIVILEGE credits as follows:

  • for each eligible rental
  • for each eligible rental day
  • for specific promotions
When a Member rents a Vehicle at a participating Europcar location via an eligible rate, the Member's account is credited with an additional PRIVILEGE credit (rentals and/or days according to what is the most profitable for the member).

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How can I check my PRIVILEGE Credits?

The PRIVILEGE credits can be viewed in the My Europcar section of the Europcar website within six weeks after the rental was invoiced.

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Can PRIVILEGE credits be converted?

PRIVILEGE credits cannot be converted and only enable the Member to reach the relevant Status.

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Where can I get all information regarding the PRIVILEGE Program?

For any information and details related to the PRIVILEGE Program, in particular with respect to additional services provided by participating station / countries, partner benefits and conditions for PRIVILEGE rewards gift vouchers, please check the Loyalty sections of the Europcar websites.

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Where can I send a query if I miss Privilege credits?

If PRIVILEGE credits have not been properly credited to your account after a minimum waiting period of six weeks following the invoicing of a PRIVILEGE eligible rental, you should complete all mandatory fields of the Privilege online query form in the Query section of My Europcar, i.e. Reservation OR Rental Agreement number, Pick-up date and station, Return station.

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